1. Overview

At O.S.A Advisory LTD we strive to provide exceptional consulting and business services to our clients. Our acceptance policy ensures that all parties have a clear understanding of the terms and conditions under which our services are provided and accepted.

2. Service Acceptance

2.1 Initial Consultation

• Acceptance: By booking an initial consultation, clients agree to the terms and fees associated with the consultation as outlined during the booking process.
• Confirmation: Clients will receive a confirmation email detailing the date, time, and nature of the consultation, along with any preparatory requirements.

2.2 Project-Based Services

• Proposal Approval: Clients must review and approve the project proposal, including the scope of work, timeline, and fees, before any work commences. Approval can be given via email or signed agreement.
• Deposit: An initial deposit, as specified in the proposal, is required to confirm acceptance of the project and initiate work.
• Milestone Acceptance: For projects with defined milestones, acceptance of each milestone will be confirmed through written approval from the client before proceeding to the next phase.

2.3 Long-Term Engagements

• Contract Agreement: For long-term engagements, clients must sign a contract outlining the terms, scope, and duration of the engagement.
• Monthly Reviews: Monthly progress reviews will be conducted, and acceptance of ongoing work will be confirmed through written acknowledgment.

2.4 Subscription Services

• Sign-Up Process: By signing up for our subscription services, clients agree to the subscription terms, including billing cycles and fees.
• Renewal: Subscription services will automatically renew unless canceled prior to the renewal date. Clients will receive a reminder email before the renewal date.

3. Deliverables and Final Acceptance

• Review Period: Upon delivery of the final project or service, clients have 14 days to review and provide feedback or request revisions.
• Final Acceptance: If no feedback or revision requests are received within the review period, the deliverables will be deemed accepted. Written confirmation of final acceptance may also be provided by the client.
• Revision Requests: Reasonable revision requests within the scope of the original agreement will be addressed promptly. Additional work outside the scope may incur extra fees.

4. Client Responsibilities

• Timely Communication: Clients are expected to provide timely feedback and approvals to ensure project timelines are met.
• Provision of Information: Clients must provide all necessary information, resources, and access required to complete the project as outlined in the agreement.
• Adherence to Terms: Clients agree to adhere to the terms and conditions specified in the contract or agreement.

5. Dispute Resolution

• Resolution Process: In the event of a dispute regarding deliverables or acceptance, clients should contact our support team at counteron@gmail.com​ to initiate the resolution process. We are committed to resolving disputes amicably and in a timely manner.

6. Amendments

OSA Consultancy reserves the right to amend these payment policies at any time. Any changes will be effective immediately upon posting the updated policies on our website. Clients will be notified of significant changes via email or other communication methods.

7. Contact Information

For any questions or concerns regarding this return policy, please contact us at:

• Email: info@osaadvisory.co.uk
• Mailing Address: 49 West Ham Lane, London, England E15 4PH

We value your business and strive to provide services that meet and exceed your expectations. Thank you for choosing O.S.A Advisory LTD as your trusted partner in achieving your business goals.